Frequently Asked Questions
1) Practice
1) Practice
Our practice was first established at our Lake Pleasant location in January 2008. We have since expanded throughout the Valley and have multiple locations.
2) Ages
2) Ages
We see children from the ages of newborn to 21 years of age
3) Parking
3) Parking
Parking at most of our locations is very convenient with spaces available right outside our front doors.
4) Most Commonly Performed Services
4) Most Commonly Performed Services
- Routine well child exams
- Sports physicals for school
- Immunizations
- TB skin testing
- Office Visits for sick or injury
- Hemoglobin
- Urinalysis
- Rapid strep
- Flu testing
- Pregnancy test
- Antibiotic injections
- Circumcision
- Ear Lavage
- Frenulectomy (Tongue Tie)
- Umbilical Granuloma
- Nebulizer treatments
5) Hours
5) Hours
Our phone lines are open from 7:30am-5pm Monday through Friday, and 7:30am-12pm on Saturdays. To see the office hours for each location, please go to the "Locations" page.
6) Appointments
6) Appointments
We offer same day sick appointments. Routine well child exams can sometimes be accommodated same day, if not normally within the same week or the following.
7) Cancellation
7) Cancellation
We ask that if you cannot make it to an appointment or no longer need to be seen, to please call in advance so that we may open that slot for another child.
8) Waiting Rooms
8) Waiting Rooms
We have separate waiting rooms for sick and well at all of our locations.
9) Patient Restroom
9) Patient Restroom
We have patient restrooms with changing tables available for patient and parent use.
10) House Calls
10) House Calls
We do not make house calls.
11) During Office Hours
11) During Office Hours
We offer a triage, referral, and/or prescription line for parents during normal office hours. Please listen to all the prompts to get you to the correct department. We have a careteam department that can assist you with triage calls, referrals and/or prescriptions.
12) After-Hours
12) After-Hours
Our providers are on call after hours. Please call the regular office line and follow the prompts. You will then be connected to one of our providers. Our after-hours line is for urgent questions and established patients only. If you are calling regarding a prescription refill, referral, formula question or anything that is not urgent, please wait to call during normal office hours. Our website provides helpful links such as a symptom checker, correct dosages for medication and CDC vaccine information.
13) Hospitals
13) Hospitals
Our physicians have privileges to see newborns at Arrowhead Hospital and Banner Estrella. We evaluate newborns within 24 hours of his or her birth. We do not see newborns at Phoenix Children's Hospital, but we are affiliated.
14) Immunizations
14) Immunizations
Our practice believes vaccines are the best way to prevent disease and protect not only our patients but the community as well. We follow the CDC guidelines for immunizations and our providers strongly believe in them. Our practice will no longer be able to accept on new patients who have chosen not to vaccinate. We do not require Covid and Flu vaccines.
15) For Parents, Guardians or Caregivers
15) For Parents, Guardians or Caregivers
We offer the COVID-19, Flu, and Tdap vaccines to any person caring for any child(ren) depending upon their insurance plans. Please ask a team member for more information.
18) Additional Questions or Schedule to Meet a Doctor
18) Additional Questions or Schedule to Meet a Doctor
Please call our office with any additional questions or to schedule a meet and greet with a physician. If you would like to meet one of our physicians, please let the team member know which location you are interested in visiting, which provider you would like to meet and if you are an expecting parent or if you already have children.