Frequently Asked Questions
When was Pleasant Pediatrics established?
When was Pleasant Pediatrics established?
Our practice was first established at our Lake Pleasant location in January 2008. We have since expanded throughout the Valley and have multiple locations.
What ages do you see?
What ages do you see?
We see children from the ages of newborn through 21 years of age
Is parking available?
Is parking available?
Parking at most of our locations is very convenient with spaces available right outside our front doors.
What services do you most commonly perform?
What services do you most commonly perform?
- Routine well child exams
- Sports physicals for school
- Immunizations
- TB skin testing
- Office Visits for sick or injury
- Hemoglobin
- Urinalysis
- Rapid strep
- Flu testing
- Pregnancy test
- Antibiotic injections
- Circumcision
- Ear Lavage
- Frenulectomy (Tongue Tie)
- Umbilical Granuloma
- Nebulizer treatments
What are your hours?
What are your hours?
Our phone lines are open from 7:30am-7pm Monday through Thursday, 7:30am-5pm on Fridays, and 7:30am-12pm on Saturdays. To see the office hours for each location, please go to the "Locations" page.
Do you offer same-day appointments?
Do you offer same-day appointments?
We offer same day sick appointments. Routine well child exams can sometimes be accommodated same day, if not normally within the same week or the following.
What if I need to cancel an appointment?
What if I need to cancel an appointment?
We ask that if you cannot make it to an appointment or no longer need to be seen, to please call in advance so that we may open that slot for another child.
Do you have separate waiting rooms for sick and well patients?
Do you have separate waiting rooms for sick and well patients?
We have separate waiting rooms for sick and well patients (available at most locations).
Do you have patient restrooms with changing tables?
Do you have patient restrooms with changing tables?
We have patient restrooms with changing tables available for patient and parent use.
Do you make house calls?
Do you make house calls?
We do not make house calls.
Who can help with triage, referrals, or prescriptions during office hours?
Who can help with triage, referrals, or prescriptions during office hours?
We offer a triage, referral, and/or prescription line for parents during normal office hours. Please listen to all the prompts to get you to the correct department. We have a careteam department that can assist you with triage calls, referrals and/or prescriptions.
How do I reach a provider after hours?
How do I reach a provider after hours?
Our providers are on call after hours. Please call the regular office line and follow the prompts. You will then be connected to one of our providers. Our after-hours line is for urgent questions and established patients only. If you are calling regarding a prescription refill, referral, formula question or anything that is not urgent, please wait to call during normal office hours. Our website provides helpful links such as a symptom checker, correct dosages for medication and CDC vaccine information.
Which hospitals are you affiliated with?
Which hospitals are you affiliated with?
Our physicians have privileges to see newborns at Banner Estrella. We evaluate newborns within 24 hours of his or her birth. We do not see newborns at Phoenix Children's Hospital, but we are affiliated.
What is your immunization policy?
What is your immunization policy?
Our practice believes vaccines are the best way to prevent disease and protect not only our patients but the community as well. We follow the CDC guidelines for immunizations and our providers strongly believe in them. Our practice will no longer be able to accept new patients who have chosen not to vaccinate. We do not require Covid and Flu vaccines.
Can parents, guardians, or caregivers get vaccines?
Can parents, guardians, or caregivers get vaccines?
We offer the COVID-19, Flu, and Tdap vaccines to any person caring for any child(ren) depending upon their insurance plans. Please ask a team member for more information.
What insurance do you accept?
What insurance do you accept?
How do I ask other questions or schedule a meet and greet with a doctor?
How do I ask other questions or schedule a meet and greet with a doctor?
Please call our office with any additional questions or to schedule a meet and greet with a physician. If you would like to meet one of our physicians, please let the team member know which location you are interested in visiting, which provider you would like to meet and if you are an expecting parent or if you already have children.